Keynomics Flex
Q. What is Keynomics Flex?
A. Keynomics Flex are additional sets of exercises that extend training for the Keynomics KeyAudio and the Keynomics CallEmulator modules. They are administered to participants who have already completed the Keynomics KeyAudio and/or CallEmulator modules, to leverage training after having put Keynomics skills to use on the job for a period of time. Keynomics Flex for Keynomics KeyAudio and Keynomics CallEmulator bring extended training in the area of keyboard training, listening skills training and cognitive thinking training.
Q. When is Keynomics Flex designed to be used?
A. Keynomics participants that have completed the Keynomics KeyAudio and/or the Keynomics CallEmulator modules may return to Keynomics Flex to leverage new and additional exercises to further hone their skills in the area of keyboard training, listening skills training, and cognitive thinking training. This additional training usually occurs approximately 6 months after completing the Keynomics KeyAudio and/or CallEmulator courses.
Q. How long does it take to complete Keynomics Flex?
A. Keynomics Flex for KeyAudio and Keynomics Flex for CallEmulator will take approximately two (2) hours each, to complete.
Q. Is Keynomics Flex a required course/exercise?
A. No, however Keynomics Flex provides a unique and powerful opportunity for participants of the Keynomics Performance System, who want or need additional practice with their keying skills, listening skills, and “thinking” skills to further enhance them. Keynomics Flex expands the process created through KeyAudio and CallEmulator for improving productivity and quality.
Q. Does CallEmulator work in relation with the rest of the Keynomics Performance system?
A. Yes! For agents in a call center, learning proper keying techniques and understanding good ergonomics habits are the first steps towards empowerment and reducing costs and improving productivity, while at the same time creating a safer work environment. By creating transparency on the keyboard, taking the fear out of keying and making keying as easy as writing on a piece of paper with a pencil, the agents begin to see improvements in the area of cost savings, improved productivity and an increase in customer satisfaction.
Q. How are these exercises different from the initial course?
A. The Keynomics Flex exercises for KeyAudio and CallEmulator are longer and more involved than the standard KeyAudio and CallEmulator courses. As such, they require more commitment to learning, yielding the benefits of greater productivity and quality. There are also a greater number of different voices used, allowing agents to practice with a wide cross section of voices and speaking styles.
Q. How do I assign users to Keynomics Flex?
A. Coordinators log into www.keynomics.com and select the “assign courses link” for a user. The Coordinator selects the KeyAudio and/or CallEmulator training and selects Keynomics Flex from the list.
Q. Can you tell me how I can use it now?
A. Email Keynomics at update@keynomics.com or call us at (650) 235-3422 to arrange a call with one of our staff members who will provide an overview of the system and instructions on how to make it work.
