KeyTabs Plus

Q. What are the primary benefits KeyTabs Plus?
A. KeyTabs Plus leverages the Keynomics KeyTrain module for learning proper keying techniques and understanding good ergonomic habits, the first steps towards reducing costs and improving productivity while at the same time creating a safer work environment. By creating transparency on the keyboard, making keying as easy as writing on a piece of paper with a pencil, the agents begin to see improvements in the area of multitasking. KeyTabs Plus allows participants of the Keynomics performance system to practice their new keyboarding skills while navigating through screens. This includes keying off of source documents, data entry into form fields, keying from pop up windows, and navigating applications using keyboard shortcuts and the mouse.

Q. What are the system requirements to use KeyTabs Plus?
A. KeyTabs Plus uses pop-up screens to display information to the participants. If you are using pop-up blocking software or the pop-up blocking feature in IE 7, you must add www.keynomics.com to their exception list. In addition, if you are using IE 7, it is recommended to have pop-up windows open in a new window.

Q. Does the keyboard need to be covered?
A. If possible, the training will be enhanced by keeping the keyboard covered with the colored dots. Once keyboard transparency is learned through the alpha, top line and 10 Key modules, your agents will continue with KeyTabs Plus.

Q. How long is the training?
A. KeyTabs Plus training consists of an assessment portion and 10 exercises. The course should take most participants around 2-3 days, keying one hour a day to complete. The courses are designed to allow participants to practice all their new keyboarding skills in a more realistic environment.

Q. How can I do this if I have already been through the regular Keynomics training?
A. You may assign agents to participate in the KeyTabs Plus assessment and then upon completion, schedule them to take only the screen navigation portion of the training. If your agents are already keying transparently, then there is no need to cover the keyboard again to take this portion of the training. You may consider reassessing your team on the baseline keyboard skills. If they need any refresher training, you can consider giving them the refresher exercises and then institute KeyTabs Plus training.

Q. Can I do the assessments (alpha, Top Line, 10 Key, KeyAudio, CallEmulator and KeyTabs Pus) in any order??
A. The KeyAudio and KeyTabs Plus assessments are last. It follows any other assessments that you elect to take. Alpha, 10-key and Top line assessments may be taken in any order prior to the audio training.

Q. Can you tell me how the KeyTabs Plus assessment works?
A. KeyTabs Plus assessments work much like all other Keynomics assessments. Prior to the start of training, participants take the assessments to provide a baseline measurement of speed and accuracy. For KeyTabs Plus, mouse clicks are assessed as well. The KeyTabs Plus assessment is exactly like the exercises they will be doing during the KeyTabs+ training and requires the same skills. The same assessment is repeated at the end of the KeyTabs Plus training to compare against the original score.

Q. How much does KeyTabs Plus cost?
A. There are no additional costs to take advantage of the KeyTabs Plus module. Access to all upgrades and new features are available to all of our current customers who are under a maintenance agreement.

Q. Is a mouse required to complete the course or are there shortcuts available for all tasks?
A. A mouse is required to navigate between certain sections of the data forms.

Q. Can participants cut and paste information?
A. No, most applications where information can be easily cut and pasted have had those fields pre-populated. Most employees are copying data, either form a scanned image or from a paper source. Cut and paste do not apply to those sources so we attempt to mimic typical application requirements as much as possible.

Q. Do you measure any other metrics besides Keying Speed and Keystroke Accuracy?
A. Yes, the program also tracks the number of incorrect mouse clicks used in setting checkboxes and other fields. Participants comfort in navigation will be reflected in the overall speed.

Q. What is the impact of KeyTabs Plus on existing users compared to new users?
A. KeyTabs Plus was designed to address the needs of the existing Keynomics user as well as the new Keynomics user.

For the Keynomics user that has already completed basic Keynomics training, KeyTabs Plus acts as a standalone training module for Screen Navigation skills. The program takes advantage of the keyboard skills, translating them into a better ability to multitask. It is in this area where you will see the most improvement.

For new users, if integrated with the new hire assessment modules, you ensure that first and foremost you are bringing the right skill set into the company. If in addition, KeyTabs Plus is integrated into the new hire training program, you also ensure that your newly hired agents are more productive more quickly to gain the best Return on Investment. You will achieve the baseline keyboard improvements in speed and accuracy and the related multitasking improvements. KeyTabs Plus will further influence productivity and quality gains.

For agents that are already in a Call Center and are going through Keynomics training for the first time, they will initially become transparent keyboard users and improve speed and accuracy. As they put these new Keyboard strengthening skills to use moving through KeyTabs Plus, they will reap the benefits of higher productivity and greater quality.

Q. With the announcement of KeyTabs Plus, would this be a good time to reassess my team?
A. Keynomics recommends that you minimally reassess your team on a yearly basis. There is nothing that precludes you from repeating Keynomics training. Even with speed and accuracy improvements of 50% (or more), if Keynomics training is repeated after an extended amount of time, you will still expect improved efficiencies. All that’s needed are ordering of the colored dots from Keynomics and training can be repeated. KeyTabs Plus affords a reason to reassess your team, and either put them through KeyTabs Plus training or Pilot the existing group through the entire program again.

Q. Can you tell me how I can use it now??
A. Email Keynomics at keytabsplus@keynomics.com or call us at (650) 235-3422 to arrange a call with one of our staff members who will provide an overview of the system and instructions on how to make it work.