Happy New Year from Keynomics!

This is the very first edition of the Keynomics Newsletter! Through this newsletter we want to provide our customers and prospects with news, updates and valuable information as it relates to Keynomics training and the Keynomics Performance System.

As the leading training solution for contact centers worldwide, Keynomics is excited to usher in a new year of expanding opportunity and growth. For the past 30 years, the Keynomics Performance System has helped high performance, cost-conscious contact centers empower their agents to perform at their peak and enable their centers to Do More with Less! Our customers are achieving an average of 5-10% improvement in productivity as well as enhanced overall customer service as a result of our training program.

New Developments in the Performance System

Keynomics will be introducing two new developments in 2012.

• Custom Exercises
  
  We understand that each of our customers operates on a unique platform and serves a unique demographic. However, we designed the Keynomics Performance System tool to improve the core skills of agents that apply universally to all of our customers. Still, in the pursuit of “real-world” training, Keynomics is now offering the ability to shape our exercises to mirror our customers’ content.



• Analytical Call Training
  
  Our current development is under construction. Preview: this module will force call center agents to apply learned techniques to efficiently navigate our call simulations, while also requiring analytical thinking to move effectively from one task to the next. The result of this module will be reduced AHT, improved 1st call resolution and enhanced overall service levels.

New Customers

We are happy to welcome CVS/Caremark and Medica Health Plans!

These are the most recent organizations to pursue dramatic improvements in their bottom line productivity through hard, skills improvements of their staff. Both of these organizations ran Keynomics Pilots in 2011 and will be rolling the program out to their workforce in Q1.

Success Stories

Finishing 2011 strong, United Healthcare’s Northeast Case Installation Team reported the best quality scores in the company after implementing Keynomics!

Best wishes to all in 2012

To learn more, contact Keynomics client services: 800-321-4574
Or email us: sales@keynomics.com

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